Shipping policy

SHIPPING POLICY

Please note that we require 1-4 business days on average to fulfill your order before dispatching it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is 7-14 Business Days to the USA. Please consider any holidays that might impact delivery times.

At Dandy Superfoods, we celebrate discovering the best natural products. We collaborate with trusted partners worldwide to source and deliver quality goods directly to your doorstep. Due to increased shipping security measures, occasional delays from additional customs inspections or tracking updates may occur. All shipping times provided are guidelines only; specific delivery dates are not guaranteed.

*** Please Note As Of (5.23.25): ***
We acknowledge the recent wave of shipping delays and tracking inaccuracies that affected many customer orders—this was a significant learning curve due to our rapid growth. We've taken immediate steps to resolve these issues, ensuring accurate tracking and improved delivery times as we continue to grow. Your trust and satisfaction remain our highest priorities.

If you still haven't received your tracking details or your product, please contact us immediately at hello@dandysuperfoods.com. Your trust and satisfaction remain our highest priorities.

Shipping Times: As of: (5.23.25)

United States: 5-12 business days
United Kingdom: 6-12 business days
Australia: 6-12 business days
Canada: 6-12 business days
Europe: 6-12 business days
Asia: 6-12 business days

FOR PRE-ORDERED OR BACK-ORDERED ITEMS:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item, don't worry, you will receive your other items shortly after.

TRACKING YOUR ORDER:

You will receive a confirmation email containing a tracking number and a link to follow the journey of your package. To track your package, you can visit the link provided in your tracking email. In rare cases, please allow 1 to 3 business days after dispatch for tracking information and scan events to populate.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

Please contact us immediately at hello@dandysuperfoods.com if you believe you have provided an incorrect shipping address.

RETURNS:

Please refer to our return policy for further information on how to make a return.

LOST/STOLEN PACKAGES:

Dandy Superfoods is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier using the information provided to you in your tracking email. If you have further questions on how to do this, please reach out to our customer support team at hello@dandysuperfoods.com.